Managing Feedback

Custom Notifications


With Custom Notifications you can receive an email notification for certain events and get weekly or monthly reports for the information that's most important to you.   1. Access Custom Notifications from either a Business Dashboard or Customer Activity Screen that contains the business location...

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Auto-Tagging


Use Auto-Tagging to automatically apply tags to all incoming feedback based on the keywords used in the customer’s 1st party and 3rd party review content. If you haven’t previously used Tags, Auto-Tagging makes it easy to start. Use Auto-Tagging to apply tags to existing feedback in your account....

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Inbox - Set Up & Management


Inbox gives you the ability to create tickets and assign them to your team, provide templated responses, and track the progress of responses from within Reputation Builder. This allows your team to stay on top of your reputation and support. Think of it as your central hub for customer service. L...

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How to Set Up Notifications


You can receive a notification via email for the following: Custom Notifications that you set up based on certain events and time periods (Learn more) 1st-Party Reviews Notifications when new 1st-Party (direct) feedback is received 3rd-Party Reviews Notifications when a new online review is post...

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Respond to Your Google Reviews in Reputation Builder


Reviews dominate consumer influence. Did you know that 89% of consumers read local businesses’ responses to reviews? If you aren’t responding to reviews, you’re missing an opportunity to further influence consumers and connect with your customer. Reviews Are A Conversation Responding to reviews h...

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