SMS Messaging

Feedback Requests via SMS Text Message


The Reputation Builder SMS feature now allows you to send text message feedback requests, to reach your customers in a whole new way.   Why Send Feedback Requests Via SMS Text Message Text messages are opened at a 98% rate – more than twice the open rate of email requests through the Reputation B...

View Full Article

How Do I Edit the SMS/MMS Feedback Request Template?


You can customize your SMS templates, to best fit your business. This post shows you how to edit your SMS templates.   1. Click Settings > SMS Settings     2. Determine which type of message you want to send - SMS or MMS. If you wish to send an MMS, you need to upload an image or logo. You c...

View Full Article

What Happens When a Customer Replies Directly to My SMS?


Customers can reply directly to your SMS message, instead of clicking the Leave Feedback URL. Their SMS reply will be captured in the Reputation Builder. Please be aware that because no NPS score was given, the feedback does not meet Schema Markup requirements, and therefore can't be displayed in...

View Full Article

What Happens if a Customer Opts Out?


Customers who do not wish to receive SMS messages from you can opt out, by replying "STOP".     Customers who reply "STOP" will receive a confirmation SMS, also advising they can opt back in by texting "START".     If a customer opts out, this will also appear in t...

View Full Article