Manage Your Account

Can I change my Whitespark login email?


If you'd like to change the email address your Whitespark account is under, please contact support@whitespark.ca 

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How can I update my password?


To update your Whitespark account password, start by hovering your mouse over Your Account in the top right corner of the page, and selecting Settings from the drop down menu.      Then, click Edit Account Info. From this screen, you can update your password, billing address and email notificati...

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I just received an email that my subscription is on hold. How can I fix this?


Typically, a subscription will be put on hold if we ran into trouble processing your most recent payment. This could mean that the payment was declined, the card has expired, or your credit card provider stopped payment (this can happen when your card has been flagged for fraud). Not to worry, an...

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How to update your credit card information


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in    2. Click Change Subscription / Cancel / Receipts under the tool you need to update     3. Click on Update Credit Card Info, and enter your details      

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How do I cancel my subscription?


Breaking up is hard to do, we know, but in this case, pretty easy! Before you cancel, make sure you export any data/reports you want to keep, you won’t be able to after your account expires.   1. Sign into your Whitespark account - https://accounts.whitespark.ca/sign-in 2. Locate the tool you'd l...

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Where do I locate my receipts?


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in  2. Find the tool or service you want, and click manage or view receipts, depending on the tool or service       3. Select the receipt you need and click view receipt. You can download a PDF version.         

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