Manage Your Account
Can I Change My Whitespark Login Email?
Yes!
If you need to change the email address with which you log in to your Whitespark account you can navigate to your Settings then select "edit" under the Profile section:
From here you can update your name and/or email address or change your password:
Make sure to hit Save when you are don...
View Full Article
How Can I Update My Password?
I know my current Password:
To update you Whitespark password navigate to your Settings then under the Profile section select "edit":
Select Change Password:
Enter your new password and hit save:
*Tip:*: You need to enter a first and last name in order to be able to save your password chang...
View Full Article
I Just Received an Email That My Subscription Is on Hold. How Can I Fix This?
Typically, a subscription will be put on hold if we ran into trouble processing your most recent payment. This could mean that the payment was declined, the card has expired, or your credit card provider stopped payment (this can happen when your card has been flagged for fraud). Not to worry, an...
View Full Article
How Do I Update My Credit Card Information?
1. Log into your Whitespark account.
2. Navigate to Settings. Under Billing info select "Edit"
3. Enter Your Billing Address and Credit Card Details:
4. Select Save.
If you are looking to have your credit card information removed from your account, or have any issues updating your credit ...
View Full Article
How Do I Cancel My Subscription?
Breaking up is hard to do, we know, but in this case, pretty easy!
Before you cancel, make sure you export any data/reports you want to keep, you won’t be able to after your account expires.
1. Sign into your Whitespark account - https://accounts.whitespark.ca/sign-in
2. Locate the tool you'd l...
View Full Article
Where Do I Find My Receipts?
1. Log into your Whitespark account.
2. Navigate to Settings. Under Billing Info select "View Receipts":
3. You can view all transactions on your account and download a pdf version of your receipts.
Have an unknown transaction? Email us at support@whitespark.ca and we will be happy to help you....
View Full Article
