My Order

What is your exact process once I place an order?


Once you submit your order, it's placed in our queue, and we work through them on a first come-first serve basis. We attempt to complete all the building work in a single session. This is the most efficient way for us to work, as we can focus on a single job for all the citation building, rather ...

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How many citations should I order?


One of the great features of our Citation Building Service is you get to control the amount of citations we build when you place an order. This means the service works with almost every budget. However, we have found that some users want to know how many citations we recommend they order. Of cour...

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How long does it take for you to complete the order?


The standard turn around time for an order is 3 weeks from when we receive your completed intake form. We also offer a 2 week rush, for an additional 25% of your total, or a 1 week rush, for an additional 50% of your total.

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How do you submit a bulk order through the Citation Building Service?


If you're a business owner in need of citations for more than one of your locations, or an agency that wants to submit an order for multiple clients at the same time, here is how you can place a Bulk Order.   1. Sign in to your Whitespark account and click on "Place a New Order" under t...

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How can I re-order citations for a business?


If you've already ordered citations through Whitespark for your business in the past, there is an easy way to re-order.   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in 2. Scroll down to find Citation Building, and click Place a New Order     3. Click on the Order H...

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What information is included in the final report?


Once your order is complete, a full summary of the specific citations that were built for your business will be emailed to you. The report will include the following details: username & password for the registration email account we created for your project (if applicable) full list of all t...

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I'm not able to submit an order to the Citation Building service. It says you are at capacity. Now what?


Ugh! Don't you hate having to wait? We do and we don't feel great about making you wait for our awesome Citation Building service. But, because our citations are all created by hand, there are times when we have to hold off on accepting new orders until our team is caught up. We would never want ...

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What if I already have a significant number of citations? Will you be able to complete my order?


 We'll research your existing citations before starting your order, to see where things are at. We have an extensive database of quality directories, so it's rare that we can't find enough sources for an order. If, for any reason, we aren't able to complete your order, we will contact you directly.

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Can I use my own email address and password for the sites?


Sure, if you provide us with working webmail access for the account, we can use it. We need access so that we can verify the submissions as we make them. Note that you're going to get a TON of spam to this account, so we recommend using an email account that we'll create for you instead. To inclu...

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