Reporting

Success Report


The Success Report brings together all of your review data, for all locations in your account, into one report including: Net Promoter Score 1st-party reviews 3rd-party reviews Survey Questions Ratings Individual review details for 1st and 3rd-party reviews In addition to the data above our nor...

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Insights Report


The Insights Report, powered by IBM Watson, uses artificial intelligence to automatically discover keywords in review content and bring unknown information to light.   What is Insights Report?   To access the Insights Report follow these steps: Log in via https://rb.whitespark.ca/ and select y...

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Performance Report


This report gives you a snapshot of your performance for each location. It pulls data from all of the various reports and data points we have in a summary-type format. You can have this report emailed to you on a weekly or monthly basis through your Notification settings, in addition to accessin...

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Reviews Report


  Most of the Online Review Links you set up can be monitored for reviews. The reviews pulled in from those sites will appear in your Reviews Report.      1. Log in via https://rb.whitespark.ca/   2. Select your business. Click Reports > Reviews Reports     3. All of the reviews from your Onli...

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NPS Report


The Net Promoter Score report designed to help you compare different locations, labels, and date ranges of your account to understand how one is performing versus another. Each element is represented by a data card with that element’s performance.   NPS Report Features and Functions   Date ran...

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NPS Score & How NPS Translates to a Star Rating


The NPS (Net Promoter Score) is a way to quickly measure how satisfied your customers are with your business. The basis of the Net Promotor Score is that one simple question can tell you a lot about how your customers perceive your business. The question is: “How likely is it that you would recom...

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Twitter Monitoring Report


We are focused in helping bring efficiency to building and managing your online reputation. You can monitor Twitter for up to 5 keywords; this can be brand mentions through adding your user handles (ie. @whitespark), hashtags, or keywords.   1. Click Reports > Twitter Report     2. Enter in up t...

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Google Q&A Report


The Google Q&A feature allows users and businesses to share questions and answers. These questions and answers appear on a business’s Google Knowledge Panel and Maps page.     Appearing in both the Google Knowledge Panel for a brand search and the Local Finder for a keyword search in all browse...

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How to Use the Google Q&A Report


How Do I Setup The Google Q&A Report?   If you have set up Google as an Online Review Site, and you're on the Pro plan or higher, Google Q&A will be automatically set up.   How Do I Use The Google Q&A Report?   How to access the report:  You access the Google Q&A Report by clicking Reports > Q&A ...

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