Customize Customer Feedback

Is the Reputation Builder Available in French?


Yes, the Reputation Builder now includes a French language option! To enable this on your account, please contact us at support@whitespark.ca, and our team will assist you.  

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Repeat Business With a Customer


Question:  My company has repeated business with the same customer and we would like to send a feedback request out every time we service the customer. Answer:  If a customer has left a feedback already -  the follow up or second feedback would overwrite the existing feedback.  When importing a c...

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How Long Does it Take Until Emails Get Sent?


Reputation Builder will send emails based on your Communication Method either manually or automatically. Please refer to this post on How to Change the Communication Method. In Automatic mode Reputation Builder will send emails at the next available "cron task" slot after they have been...

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Setting the Number of Emails Sent Per Day


The following post describes how to change the amount of Emails being sent in "Automatic Mode" from within Reputation Builder. Using "Automatic Mode" Reputation Builder will send by default a maximum of 5 new customer emails a day if a large number of new customer email addres...

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Communication Method (Automatic vs. Manual)


The following post describes how to change and configure the Communication Method and how emails are being sent from Reputation Builder._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ What is "Automatic Mode" ? Once a new customer email has ...

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Asking only for Rating versus Feedback "and" Rating


This post shows you how to change your feedback settings to only ask customers for a rating - but not written feedback using Reputation Builder. Example Screenshot of asking for "Rating only" using a Feedback Request Email: Example Screenshot of asking for "Rating only" using...

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Setting the Threshold of Negative and Positive Feedback


This post will show you how to set the threshold of what is considered Negative and Positive Feedback in Reputation Builder. 1) Log into your Reputation Builder account 2) Click on the Business you would like to set the threshold for. 3) In the Menu (upper right) click on "Settings -> Fe...

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Choosing the “Feedback Request Alert” Recipients


This post shows you how to assign who will receive Feedback Alert Notifications (Account Owner, Business Manager or Both) within Reputation Builder. 1) Log into your Reputation Builder account 2) Click on the Business you would like to edit the settings for. 3) In the main menu (upper right) Cli...

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Changing the Business Owner First and Last Name


This post shows you how to change the Business Owner First and Last Name that is (optionally) displayed in Feedback Request Emails that are sent via Reputation Builder. 1) Log into your Reputation Builder account 2) Click on the Business you would like to edit the Business Owner   3) In the mai...

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