Customize Customer Feedback

Repeat Business With a Customer


Question:  My company has repeated business with the same customer and we would like to send a feedback request out every time we service the customer. Answer:  If a customer has left a feedback already -  the follow up or second feedback would overwrite the existing feedback.  When importing a c...

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How Long Does it Take For Emails To Be Sent?


Reputation Builder will send emails based on your Communication Method either manually or automatically. Please refer to this post on How to Change the Communication Method. In Automatic Mode, Reputation Builder will send emails the day after you upload the customer, at the following times: 6:00 ...

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Setting the Number of Emails Sent Per Day


Using Automatic Mode Reputation Builder will send by default a maximum of 5 new customer emails a day if a large number of new customer email addresses are being added in one day (example 20 new emails). This is done to protect your business from being flagged as Review Spammer. Reputation Builde...

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Communication Method (Automatic vs. Manual)


What is Automatic Mode? Once a new customer email has been added into Reputation Builder, the feedback request will go out right away. If the customer does not respond, you can send up to 2 reminder emails at variable times. (You can choose if you want to send reminder emails, and after how many ...

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Asking only for Rating versus Feedback "and" Rating


This post shows you how to change your feedback settings to only ask customers for a rating - but not written feedback using Reputation Builder. Example Screenshot of asking for "Rating only" using a Feedback Request Email: Example Screenshot of asking for "Rating only" using...

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Setting the Threshold of Negative and Positive Feedback


  1) Log into your Reputation Builder account 2) Click on the Business you would like to set the threshold for.     3) Click on Settings > Feedback Settings and choose your desired threshold from the dropdown under Positive Feedback Page Threshold     Pro-Tip: Remember if negative feedback i...

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Changing the Business Owner First and Last Name


This post shows you how to change the Business Owner First and Last Name that is (optionally) displayed in Feedback Request Emails that are sent via Reputation Builder. 1) Log into your Reputation Builder account 2) Click on the Business you would like to edit the Business Owner   3) In the mai...

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