The Settings Menu

Adding Survey Questions


You have the option to add up to four 4 survey questions to your customer feedback landing page. To do this, please follow the steps below: 1) Log in to your Reputation Builder account at https://rb.whitespark.ca/login 2) Click on Settings in the top right side of the page, then on Survey Questio...

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Creating Unlimited Free Email Addresses


Question:I would like to set up a few test accounts and customer in Reputation Builder, but I only have one email and I don't want to sign up for a bunch of email accounts. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Answer:Sign up for a free &quo...

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Adding Review and Social Links to the Thank You Email


This post shows you how to add links to review and social media sites (such as Yelp, Facebook, Google+ etc) to the "Thank you" email that is only sent to customers that left positive feedback in Reputation Builder. Doing so will help you get more online reviews from "happy" cu...

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Replacing the Google Map with a Logo or Image


This post shows you how to replace the Google Map in the Outgoing Emails. Note: Uploading an image will also omit the business address from being displayed. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1) Log into your Reputation Builder account 2)...

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Changing the "From" Email Address


This post will show you how to change the "From" (aka Sender) email address in Reputation Builder. By default Reputation Builder will use the "Business Owner" email address. ProTip: Changing the "From" email is a great way to keep your account email separate from the...

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Sending Test Emails


This post shows you how to send a test Email in Reputation Builder. 1) Log into your Reputation Builder account 2) Click on the Business you would like to send an email from. 3) In the menu on the upper left click on “Settings -> Email Templates” 4) Click the "Send Test Email" butt...

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Editing the Positive and Negative Feedback Page


This post shows you how to edit the content that will be shown when a customer leaves Positive or Negative feedback via Reputation Builder. Positive Example: Negative Example: 1) Log into your Reputation Builder account 2) Click on the Business you would like to edit. 3) In the main menu (uppe...

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Editing Email Templates


This post shows you how to edit the Email Templates in Reputation Builder. Video on How to Configure Your Email Templates: Editing and Configuring Email Templates:  1) Log into your Reputation Builder account 2) Click on the Business you would like to edit the template for. 3) In the menu on ...

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Editing Feedback Page Settings [VIDEO]


Video on How to Change Your Feedback Page Settings:

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Setting up Online Review Links


This post shows you how to set up Online Review Links in Reputation Builder. Reputation Builder will only show your online review links to customers that have left positive feedback. This will assure that only happy customers leave reviews and testimonials on internet review sites such as Yelp, F...

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