Settings

URL based feedback request flow


The following is a simplified overview of the feedback request loop using the unique feedback URL of a business available within Reputation Builder. This is not a complete representation of all features, functions and options available within Reputation Builder. The advantage of the example flow ...

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Request Modes


Getting Started With Request Modes Customize your account more than ever, with the new Request Modes. Find the mode that makes the most sense for your business.     Click Settings > Request Modes to change your mode. Each available mode includes a brief description, to help you decide which i...

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Supported Online Review sites


The following is a list of all online review sites currently available in the Reputation Builder. Please note that Yelp is available as an Online Review Site for monitoring reviews only, as asking customers for reviews violates their user terms.

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Setting up Online Review links


You can connect 3rd party review sites you're using, such as Google or Facebook, to your Reputation Builder account, so you can ask positive customers to leave additional feedback on those sites, as well as monitor reviews being left on these sites from other customers. To add Online Review links...

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Adding survey questions


When using Ultimate Mode, you have the option to add up to 4 additional survey questions to your Feedback Landing page, to bring in more detailed feedback from your customers. To add custom survey questions:   1. Log in to your Whitespark account - https://accounts.whitespark.ca/sign-in - and lau...

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Brands & Colors


  When using Ultimate, Direct or Review mode, you have access to the Brands & Colors section, where you can upload your own logos, and set the accent color for your emails and landing pages.     1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputat...

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Editing the feedback landing pages


Every customer that leaves you feedback will see one of your landing pages. You can customize the templates to best to fit your business.  It is important to note that the templates may vary slightly, depending on what Request Mode you're using, but the process to edit templates is the same.   Po...

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Editing email templates


With our new Request Modes, you can customize your email templates like never before. It is important to note that the templates may vary slightly, depending on what Request Mode you're using, but the process to edit templates is the same.   Editing Templates When Using Direct, Ultimate or Rev...

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Editing Feedback Page Settings [VIDEO]


Video on How to Change Your Feedback Page Settings:

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Kiosk Mode


Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, handyman and any other business that works and interacts with their customer in person. We recommend using an iPad or similar tablet device. Simply copy your unique Kiosk URL into...

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Editing Templates in Kiosk Mode


There are a few templates in Kiosk Mode that you can customize, depending on which Request Mode you're using.    If you're still using Legacy Mode, you can edit the Positive landing page, and the Positive Feedback follow-up email. To do this, click on Settings > Kiosk Mode.    In Legacy Mode...

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