Settings

Brands & Colors


  When using Ultimate, Direct or Review mode, you have access to the Brands & Colors section, where you can upload your own logos, and set the accent color for your emails and landing pages.     1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputat...

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Supported Online Review sites


The following is a list of all online review sites currently available in the Reputation Builder. Please note that Yelp is available as an Online Review Site for monitoring reviews only, as asking customers for reviews violates their user terms.

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Setting up Online Review links


You can connect 3rd party review sites you're using, such as Google or Facebook, to your Reputation Builder account, so you can ask customers to leave additional feedback on those sites, as well as monitor reviews being left on these sites from other customers. To add Online Review links:   1. Lo...

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Facebook recommendation monitoring


As Facebook has moved away from star rating reviews, to Yes or No recommendations, we have added the ability to monitor your recommendations in Reputation Builder. To enable this in your account, follow these steps:   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - ...

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Request Modes


Getting Started With Request Modes Customize your account more than ever, with the new Request Modes. Find the mode that makes the most sense for your business.     Click Settings > Request Modes to change your mode. Each available mode includes a brief description, to help you decide which i...

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Editing email templates


With our new Request Modes, you can customize your email templates like never before. It is important to note that the templates may vary slightly, depending on what Request Mode you're using, but the process to edit templates is the same.   Editing Templates When Using Direct, Ultimate or Rev...

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Editing the feedback landing pages


Every customer that leaves you feedback will see one of your landing pages. You can customize the templates to best to fit your business.  It is important to note that the templates may vary slightly, depending on what Request Mode you're using, but the process to edit templates is the same.    ...

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Adding survey questions


When using Ultimate Mode, you have the option to add up to 4 additional survey questions to your Feedback Landing page, to bring in more detailed feedback from your customers. To add custom survey questions:   1. Log in to your Whitespark account - https://accounts.whitespark.ca/sign-in - and lau...

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NPS score & how NPS translates to a star rating


The NPS (Net Promoter Score) is a way to quickly measure how satisfied your customers are with your business. The basis of the Net Promotor Score is that one simple question can tell you a lot about how your customers perceive your business. The question is: “How likely is it that you would recom...

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How long does it take for emails to be sent?


Reputation Builder has two different communication methods, that determine how your emails are sent. Please refer to this article on How to Change the Communication Method for more.    In Automatic Mode, Reputation Builder will send emails the day after you upload the customer, at the following t...

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Changing the "from" email address


You are able to set an email address for direct replies, so if the customer doesn't go through the feedback process, but replies directly to your email. By default, this will be the business owner's email address, but you are able to update this.    1. Log into your Whitespark account - https://a...

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Repeat customer feedback


With Reputation Builder, you're able to send repeat customers multiple feedback requests, so you can receive feedback from them after every visit or appointment.    1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder. Select your business. ...

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Legacy Mode: Asking only for "rating only" vs. rating and direct feedback


When using Legacy Mode, you have the option of asking for a rating only (NPS question), or a rating and direct feedback.        We found that asking for "rating only" greatly increases the click-through rate to Online and Social Media review links that you can add within Reputation Bui...

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Setting the positive feedback threshold


The positive feedback threshold will determine what rating response to your NPS is considered positive or negative, and which feedback pages customers are shown.    1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder. Select the business yo...

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Kiosk Mode


Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, handyman and any other business that works and interacts with their customer in person.   We recommend using an iPad or similar tablet device. Simply copy your unique Kiosk URL in...

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Editing templates in Kiosk Mode


There are a few templates in Kiosk Mode that you can customize, depending on which Request Mode you're using. If you're still using Legacy Mode, you can edit the Positive landing page, and the Positive Feedback follow-up email.   1. Click  Settings > Kiosk Mode.      2. Select the template yo...

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How to set up notifications


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder   2. Select your business   3. Click Settings > Notifications     4. There are alerts for different features of Reputation Builder, you can configure different recipients for each aler...

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URL based feedback request flow


The following is a simplified overview of the feedback request loop using the unique feedback URL of a business available within Reputation Builder. This is not a complete representation of all features, functions and options available within Reputation Builder. The advantage of the example flow ...

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