Settings

How to Find the Business ID


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder 2. Find the business name you want and hover your mouse over it. 3. In the bottom left corner of your screen, a small grey text box will appear with a link in it. There is a number at the ...

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Auto-tagging*


* This feature is only available on the Pro plan or higher. Learn how to upgrade your plan here.      Use Auto-Tagging to automatically apply tags to all incoming feedback based on the keywords used in the customer’s 1st party review content. If you haven’t previously used Tags, Auto-Tagging mak...

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Brands & Colors


  Under the Brands & Colors section, you can upload your own logos, and set the accent color for your emails and landing pages.     1. Log in via https://rb.whitespark.ca/   2. Click Settings > Brands & Colors   3. You're able to upload a logo, which appears at the top of your email t...

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Supported Online Review Sites


The following is a list of all online review sites currently available in the Reputation Builder. Please note that Yelp is available as an Online Review Site for monitoring reviews only, as asking customers for reviews violates their user terms.

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Setting Up Online Review Links


You can connect 3rd party review sites you're using, such as Google or Facebook, to your Reputation Builder account, so you can ask customers to leave additional feedback on those sites, as well as monitor reviews being left on these sites from other customers. To add Online Review links:   1. Lo...

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Google My Business Authorization Settings


Authorize your Google My Business (GMB) account from within Reputation Builder to be able to reply directly to your Google reviews from your Reviews Report and Success Report. Please note that you must be the Owner or Manager of the location you wish to authorize in Google My Business to complete...

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Facebook Recommendation Monitoring


As Facebook has moved away from star rating reviews, to Yes or No recommendations, we have added the ability to monitor your recommendations in Reputation Builder. To enable this in your account, follow these steps:   1. Log in via https://rb.whitespark.ca/   2. Select the business you want. Make...

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Changing the "From" Email Address


You are able to set an email address for direct replies, so if the customer doesn't go through the feedback process, but replies directly to your email. By default, this will be the business owner's email address, but you are able to update this.    1. Log in via https://rb.whitespark.ca/ and sel...

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Repeat Customer Feedback


With Reputation Builder, you're able to send repeat customers multiple feedback requests, so you can receive feedback from them after every visit or appointment.    1. Log in via https://rb.whitespark.ca/ and select your business.    2. Click Settings > Feedback Settings   3. Locate the toggle...

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Setting the Positive Feedback Threshold


The positive feedback threshold will determine what rating response to your NPS is considered positive or negative, and which feedback landing pages customers are shown.    1. Log in via https://rb.whitespark.ca/ and select the business you want.    2.  Click on Settings > Feedback Settings an...

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How to Set Up Notifications


You are able to set up notification emails to be sent to the email addresses of your choice, to easily stay on top of what's happening in your account.    1. Log in via https://rb.whitespark.ca/ and select your business   2. Click Settings > Notifications     4. There are alerts for different...

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URL Based Feedback Request Flow


The following is a simplified overview of the feedback request loop using the unique feedback URL of a business available within Reputation Builder. This is not a complete representation of all features, functions and options available within Reputation Builder. The advantage of the example flow ...

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