Getting Started

Where is the Reputation Builder supported?


We are pleased to offer our Reputation Builder in the following countries: USA Canada Australia New Zealand UK (England, Wales, Scotland, Northern Ireland, Republic of Ireland) France

View Full Article

Languages available in Reputation Builder


Reputation Builder is available in both English and French. Your business will be set to English by default. To switch your business to French, please contact us at support@whitespark.ca, and our team will assist you.  

View Full Article

Adding additional businesses


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in 2. Under Reputation Builder, click Manage     3. Click Add Another Business     4. Add in your business details, and click Save Changes  

View Full Article

Updating the business details for an individual business


If you need to change your business information, like the address or phone number, just follow these steps:   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder   2. Select the business you'd like to edit, and click Account > Business D...

View Full Article

Deleting a business


To remove a business from your account, follow these steps.   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in  2. Scroll down to the Reputation Builder and click business details     3. Locate the business you want to remove, and click delete     Tip! Deleting the b...

View Full Article

Adding, editing or removing a user


Please contact us at support@whitespark.ca. Our team will assist you with adding or changing users associated with your business.

View Full Article

Updating your billing information / cancelling your subscription


  Updating Your Payment Information   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in  2. Scroll down to the Reputation Builder, and click Business Details     3. Click Update Credit Card Info, enter your new details, and then click Update.   Canceling Your Reputat...

View Full Article

Adding an individual customer


To add an individual customer to your dashboard, follow these steps 1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch the Reputation Builder 2. Select the business you want to work on, and click add a customer       3. Enter in your customer's informati...

View Full Article

Updating a customer's information


 1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder   2. Select your business    3. Click on the customer's name     4. Click Edit to change the customer's contact information. Click Save when you're finished.    

View Full Article

Deleting a customer


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder   2. Select your business   3. Click the checkbox next to the customer you want to delete and a Delete Customer button will become available.    

View Full Article

How to do a bulk import of customers


Do you have a huge list of customers you need to send out feedback to? You can perform a bulk upload, if you have a .csv, .xls or .xlsx file with your customer details. Your spreadsheet must include the following columns, in this order:   First Name | Last Name | Email (and/or) Phone Number (if i...

View Full Article

How duplicate customers are handled during a bulk import


In order to send feedback requests to repeat customers, you first need to ensure that the Repeat Customer Feedback setting is enabled. To do this, click Settings > Feedback Settings, and locate the Repeat Customer Feedback toggle.      If the toggle is OFF, then you will not be able to send a...

View Full Article

Exporting all customers for an individual business


If you ever need to export your customer list, including any feedback they've left, you can do so by following these steps:   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder 2. Select the business you want, and click Account > Busine...

View Full Article

How to set up notifications


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder 2. Select your business 3. Click Settings > Notification Settings      4. There are alerts for different features of Reputation Builder, you can configure different recipients for each...

View Full Article