Getting Started

Where is the Reputation Builder supported?


We are pleased to offer our Reputation Builder in the following countries: USA Canada Australia New Zealand UK (England, Wales, Scotland, Northern Ireland, Republic of Ireland) France

View Full Article

Languages available in Reputation Builder


Reputation Builder is available in English, French and now Spanish. Your business will be set to English by default. To switch to either French or Spanish, please contact support@whitespark.ca   Tip! Changing the language will only affect the customer-facing portions of the tool, the dashboard wi...

View Full Article

Adding additional businesses


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in 2. Under Reputation Builder, click Change Subscription / Cancel / Receipts     3. Click Add Another Business     4. Add in your business details, and click Save Changes  

View Full Article

Updating the business details for an individual business


If you need to change your business information, like the business owner name or phone number, just follow these steps:   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder   2. Select the business you'd like to edit, and click Settings &g...

View Full Article

Deleting a business


To remove a business from your account, follow these steps:   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in    2. Scroll down to the Reputation Builder and click Change Subscription / Cancel / Receipts     3. Locate the business you want to remove, and click delete...

View Full Article

Adding, editing or removing a user


Please contact us at support@whitespark.ca. Our team will assist you with adding or changing users associated with your business.

View Full Article

Communication Method (Automatic vs. Manual)


What is Automatic Mode?   Once a new customer email has been added into Reputation Builder, the feedback request will go out right away. If the customer does not respond, you can send up to 2 reminder emails at variable times. (You can choose if you want to send reminder emails, and after how man...

View Full Article

Adding an individual customer


To add an individual customer to your dashboard, follow these steps 1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch the Reputation Builder 2. Select the business you want to work on, and click Add customer       3. Enter in your customer's information...

View Full Article

Updating a customer's information


 1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder   2. Select your business, and click the name of the customer you wish to update     4. Click Edit to change the customer's contact information. Click Save when you're finished.    

View Full Article

Deleting a customer


1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder   2. Select your business   3. Click the checkbox next to the customer you want to delete and a Delete Customer button will become available.    

View Full Article

How to do a bulk import of customers


Do you have a huge list of customers you need to send out feedback to? You can perform a bulk upload, if you have a .csv, .xls or .xlsx file with your customer details. Your spreadsheet must include the following columns, in this order:   First Name | Last Name | Email (and/or) Phone Number (if i...

View Full Article

How duplicate customers are handled during a bulk import


In order to send feedback requests to repeat customers, you first need to ensure that the Repeat Customer Feedback setting is enabled. To do this, click Settings > Feedback Settings, and locate the Repeat Customer Feedback toggle.      If the toggle is OFF, then you will not be able to send a...

View Full Article

Exporting all customers for an individual business


If you ever need to export your customer list, including any feedback they've left, you can do so by following these steps:   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder 2. Select the business you want, and click Settings > Busin...

View Full Article