Getting Started

Languages Available in Reputation Builder


Reputation Builder is currently available in: English Spanish French Dutch Norwegian Swedish Portuguese German Italian   Please email support@whitespark.ca if you wish to activate a language option other than English for your customer facing pages and email alerts. The system dashboard and su...

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Adding Additional Businesses


If you want to collect reviews for multiple businesses or locations, follow these steps to add them to your account:   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in    2. Under Reputation Builder, click Change Subscription / Cancel / Receipts     3. Click Add Anoth...

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Updating Business Details


If you need to change your business information, like the business owner name or phone number, just follow these steps:   1. Log in via https://rb.whitespark.ca/   2. Select the business you'd like to edit, and click Settings > Business Details     3. Make the necessary changes, and click Update...

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Deleting a Business


To remove a business from your account, follow these steps:   1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in    2. Scroll down to the Reputation Builder and click Change Subscription / Cancel / Receipts     3. Locate the business you want to remove, and click delete...

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Adding, Editing or Removing an Account User


Please contact us at support@whitespark.ca. Our team will assist you with adding or changing users associated with your business.

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Communication Method (Automatic vs. Manual)


What is Automatic Mode?   Once a new customer email has been added into Reputation Builder, the feedback request will go out right away. If the customer does not respond, you can send up to 2 reminder emails at variable times. (You can choose if you want to send reminder emails, and after how man...

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Customer Activity & Managing Customers


Customer Activity   The new Customer Activity dashboard pulls together all your customers, 1st party and 3rd party reviews into one screen providing you with a real-time stream of all customer activity, and saves you time with more efficient workflows.    Single Location Businesses: Customer Act...

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Adding & Deleting Individual Customers


To add an individual customer to your dashboard, follow these steps 1. Log in via https://rb.whitespark.ca/   2. Select the business you want, and click Requests > Add Customer     3. Enter in your customer's information and click Add     Tip! If you want the customer to be sent a feedback r...

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Updating a Customer's Information


 1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder   2. Select your business, and click the name of the customer you wish to update     3. Click Edit to change the customer's contact information. Click Save when you're finished.      

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How To Do a Bulk Import of Customers


Do you have a huge list of customers you need to send out feedback to? You can perform a bulk upload, if you have a .csv, .xls or .xlsx file with your customer details. Your spreadsheet must include the following columns, in this order:   First Name | Last Name | Email (and/or) Phone Number (if i...

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How Repeat Customers Are Handled During a Bulk Import


In order to send feedback requests to repeat customers, you first need to ensure that the Repeat Customer Feedback setting is enabled. To do this, click Settings > Feedback Settings, and locate the Repeat Customer Feedback toggle.      If the toggle is OFF, then you will not be able to send any ...

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Exporting All Customer Data


If you ever need to export your customer list, including any feedback they've left, you can do so by following these steps:   1. Log in via https://rb.whitespark.ca/ 2. Select the business you want, and click Settings > Business Details     3. At the bottom of the page, there is an option to exp...

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