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Edit or Remove a Business Manager


Please contact us at support@whitespark.ca. Our team will assist you with adding or changing users associated with your business.

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Kiosk Mode


Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, handyman and any other business that works and interacts with their customer in person. We recommend using an iPad or similar tablet device. Simply copy your unique Kiosk URL into...

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Updating or Canceling the Billing Information


The following post shows how to update or cancel the billing information in Reputation Builder. Updating your Billing Information (Credit Card details) 1) Log into your Whitespark account dashboard - accounts.whitespark.ca 2) Go to your Reputation Builder subscription and click on Account and Bil...

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Updating the Account Owner Information


The following post shows how to update the Account Owner information within Reputation Builder 1) Log into your Reputation Builder account 2) Within the Business Dashboard click on "Account" 3) You can change the First Name, Last Name and reset the Password. For security reasons you ca...

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URL Based Feedback Request Flow


The following screenshot tour is a simplified overview of the feedback request loop using the unique feedback URL of a business available within Reputation Builder. This is not a complete representation of all features, functions and options available within Reputation Builder. The advantage of t...

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Exporting all Customers for an Individual Business


This post will show you how to export all customers and review data for a selected Business in Reputation Builder. Good to know: Reputation Builder does not hold your reviews or customer contacts hostage. You can export a complete list with all feedback and review details at any time. 1) Log into...

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Updating a Customer's Information


This post will show you how to edit a single customer of a selected Business in Reputation Builder. 1) Log into your Reputation Builder account 2) Click on the Business you would like to update the customer from. 3) Click on the Customer's name. 4) You can edit the customer's name and email. Ho...

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Deleting a Customer


This post will show you how to delete a single customer of a selected Business in Reputation Builder. 1) Log into your Reputation Builder account. 2) Click on the Business you would like to delete the customer from. 3) Click on the customer name or click the checkbox next to the customer to be d...

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How are Duplicate Customers Handled During an Import


Reputation Builder will check for duplicate Email Addresses in your list - only the first occurrence of the email address will be imported. Reputation Builder will not import and ignore Email Addresses of customers in your list that already exist in your Reputation Builder account as a customer f...

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Importing multiple Customers from a List


The following post shows how to import customers from a list within Reputation Builder. 1) Log into your Reputation Builder account 2) Choose one of your businesses to add customers 3) Click on the "Import" button 4) IMPORTANT: Your list "must" be in the XLS (Excel) or CSV f...

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Adding a Customer


This post will show you how to add a customer to a selected Business in Reputation Builder. Video on How to Add Customers to Your Account: 1) Log into your Reputation Builder account 2) Click on the Business you would like to add a customer to. 3) if this is your first customer you will see 2...

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Updating the Business Details for an Individual Business


This post shows you how to update the Business Details and Information for an existing business within Reputation Builder. 1) Log into your Reputation Builder account 2) Click on the Business you would like to edit. 3) In the main menu (upper right) Click on "Account -> Business Details&...

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Deleting a Business


The following post shows how to delete a selected business from Reputation Builder. 1) Log into your Reputation Builder account. 2) Click the checkbox next to the business you would like to delete. 3) A "delete" button will become available. ProTip: Deleting the business will remove a...

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Adding a Business to the Reputation Builder


The following post describes how to add your business to the Reputation Builder. 1) Login to your Whitespark account at https://accounts.whitespark.ca/sign-in 2) Once you are logged in you will see your Whitespark dashboard. Go to the box that lists your Reputation Builder subscription and click...

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Email Feedback Request Flow


The following screenshot tour is a simplified overview of the feedback request loop available through the Reputation Builder. It is not a complete representation of all features, functions and options available within Reputation Builder. If you don't have your customers email address or would lik...

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