How Do I Setup The Google Q&A Report?
If you have set up Google as an Online Review Site, and you're on the Pro plan or higher, Google Q&A will be automatically set up.
How Do I Use The Google Q&A Report?
How to access the report:
You access the Google Q&A Report by clicking Reports > Q&A Report
What business locations appear in report?
If you have multiple locations set up in Reputation Builder, all locations will appear in your Q&A Reports, and you can view this from any location that has Google set up as an Online Review Link.
How do I look at Google Q&A results for a specific business location, label or status?
You can filter the Google Q&A report by Location, Label or Status allowing you to view only the data you want. You can also use the Search field to find a business, sentiment, or any keyword.
For example, if you wanted to filter by a specific location you would follow these steps:
- In the Filter By section click on the Location button
- Check the box(es) for the locations you wish to view
- Click the Filter button at the bottom of the drop-down menu
Managing with the Open/Close/Reported flag:
Click on the Status menu to flag an instance as open, closed, or reported.
- Open: used to flag unanswered questions
- Closed: used to flag answered questions
- Reported: used to flag Q&A instances that have been reported to Google for removal
This allows for easy management of your Questions & Answers, especially for agencies or businesses with multiple locations.
How to export Google Q&A data:
You can download a CSV of your Google Q&A data at anytime by clicking the Download CSV button at the top right of the report.
Tip! Your export file will be affected by any active filters. To export all Google Q&A data be sure to clear all active filters.
Will I be Notified When I Receive New Q&A Activity?
Reputation Builder can send an Alert Notification email when new Google Q&A activity is detected for a business. Alert emails can be sent to the Account Owner, Business Owner, Users or any Additional Alert Recipients you’d like.
For instructions on setting up Notifications for a business location, please see: Notifications Email Alert Settings