The Reputation Builder SMS feature now allows you to send text message feedback requests, to reach your customers in a whole new way.
Why Send Feedback Requests Via SMS Text Message
Text messages are opened at a 98% rate – more than twice the open rate of email requests through the Reputation Builder (email is typically 40%-50% open rate). The combination of a higher open rate and mobile-friendliness will lead to more feedback, data and reviews for your business.
How to Upgrade an Existing Business to an SMS Plan
1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in , locate Reputation Builder and click manage
2. Select the business you wish to upgrade, and click edit
3. Click on the dropdown menu under plan, and select the plan you want. You need to choose Pro or higher to enable SMS messages. Your changes will be automatically saved.