The Reputation Builder SMS feature now allows you to send text message feedback requests, to reach your customers in a whole new way.
Why Send Feedback Requests Via SMS Text Message
Text messages are opened at a 98% rate – more than twice the open rate of email requests through the Reputation Builder (email is typically 40%-50% open rate). The combination of a higher open rate and mobile-friendliness will lead to more feedback, data and reviews for your business.
How to Upgrade an Existing Business to an SMS Plan
1. Click on “Your Account”, scroll down to find the Reputation Builder, and click “business details”
2. Select the business you wish to upgrade, and click “edit”
3.Click on the dropdown menu under “Plan”, and select the plan you want. Your changes will be automatically saved.