How do I edit the SMS/MMS feedback request template?

You can customize your SMS templates, to best fit your business. This post shows you how to edit your SMS templates.

1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder. Select the business you want. 

2. Click Settings > SMS Requests

3. Determine which type of message you want to send - SMS or MMS. If you wish to send an MMS, you need to upload a logo image. You can switch between the two formats at any time.

Tip! Text without image – SMS:

A SMS (Short Message Service) can contain only text, has a limit of 160 characters, and costs one SMS credit. The Feedback URL, customer name, and “unsubscribe” text, have automatically been deducted from the total character count.

Text with image – MMS:

A MMS (Multimedia Message Service) can contain one image, has a limit of 240 characters and costs two SMS credits. The Feedback URL, customer name, and “unsubscribe” text, have automatically been deducted from the total character count.

For best results: use an image with a file size under 4.5MB. The following image formats are supported: PNG, JPEG & GIF

   

3. Make your desired changes in the message box. To add a tag to the message, click the blue [$] icon on the editor and choose your desired tag. Don't forget to save your changes!

Tip! If you do not include the Feedback URL in your message, customers can only reply directly to your text message. You'll receive their feedback in an email, but the customer won't go through the feedback process. For more on this, please refer to our Help Article on what happens when a customer replies directly to an SMS message