When using Legacy Mode, you have the option of asking for a rating only (NPS question), or a rating and direct feedback.
We found that asking for "rating only" greatly increases the click-through rate to Online and Social Media review links that you can add within Reputation Builder.
1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder. Select the business you want.
2. Click Settings > Feedback Settings
3. Click the checkbox beside Ask for rating only. This will only be available if you're in Legacy Mode.