How to do a bulk import of customers

Do you have a huge list of customers you need to send out feedback to? You can perform a bulk upload, if you have a .csv, .xls or .xlsx file with your customer details. Your spreadsheet must include the following columns, in this order:

First Name | Last Name | Email (and/or) Phone Number (if including both email and phone number, use separate columns)

1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder

2. Select your business from the dashboard

3. Click on the Import button

Tip! The import screen has a CSV template you can download, to make the process faster.

Tip! There are no limits for the amount of customers that can be uploaded per file and per import session. However, we recommend to break large lists into sets of 1000 customers at a time to avoid "time-out" errors generated by your local browser.

4. Click Choose File and select the file you'd like to use

5. Once your spreadsheet is uploaded, you'll need to ensure that the columns are labelled correctly. If the drop down menu doesn't match the column name, you need to change it, so they are the same. If one of your columns doesn't match any options from the drop downs, select "nothing" to skip it.

6. Click Finish Adding Subscribers to complete your upload