Editing email templates

With our new Request Modes, you can customize your email templates like never before. It is important to note that the templates may vary slightly, depending on what Request Mode you're using, but the process to edit templates is the same.

Editing Templates When Using Direct, Ultimate or Review Mode

1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder

2. Select the business you'd like to edit

3. Clicking Settings > Request Modes

4.  From here, you can edit all of the email and landing page templates available in the mode you're using, except for Legacy Mode

5. You can edit different parts of the templates, to best fit what you want to say to your customers.

Tip! There are certain tags you can use to enhance your message, you can right click to see what tags can be inserted.

6. You can enter any email to send a test email, and see what your customers see

Editing Templates in Legacy Mode

1. Log into your Whitespark account - https://accounts.whitespark.ca/sign-in - and launch Reputation Builder

2. Click Settings > Email Templates

Tip! The "Email Templates" option will only appear in your Settings menu if you're using Legacy Mode

3. Edit your email template to match what you want to say to your customers. Tags are also available, by clicking the blue $ at the top of your template. Don’t forget to save your changes!